Return Policy

This Return Policy applies to paid digital marketing training products purchased from Quorvexxsrozelon at quorvexxsrozelon.ddd. Your rights under the Consumer Guarantees Act 1993 (New Zealand) are not excluded by this policy.

Return Period

You may request a refund within the period stated at the time of purchase or in your confirmation email (typically within 14 days of purchase for digital products, unless otherwise specified). For products that have not been fully accessed, we may extend this period at our discretion.

Return Conditions

  • Your request must be made within the return period
  • Eligibility may depend on how much of the course or product you have accessed; we may refuse or partial refund if a significant portion has been used
  • You may be required to provide your order or account details and the reason for your request

Cost of Return Delivery

Our products are digital (online training). There is no physical return or return shipping. Refunds, where approved, are processed electronically to your original payment method. No return delivery cost applies.

Return Process

  1. Contact us using the contact form or email on our website
  2. Include your order or account details and the reason for your request
  3. We will confirm receipt and assess your request against this policy and the Consumer Guarantees Act
  4. If your refund is approved, we will process it as set out in the Refund procedure section
  5. Access to the digital product may be withdrawn once the refund is granted

Non-Returnable Items

We may refuse a refund or offer only a partial refund where:

  • A significant portion of the course or product has been accessed or completed
  • The return period has expired
  • The product or promotion had different refund conditions clearly stated at purchase

Your statutory rights under the Consumer Guarantees Act (e.g. where a product is faulty or not as described) are not affected.

General Legal Requirements

Under the Consumer Guarantees Act 1993 (New Zealand), goods and services must be of acceptable quality, fit for purpose and match their description. If our digital training does not meet these guarantees, you may have rights to a remedy (repair, replacement or refund). This policy works alongside those rights and does not replace them.

Order Cancellation Policy

You may cancel an order before access has been provided or before the product has been substantially used. Contact us as soon as possible. If you cancel before access is given, we will process a full refund. If you have already accessed the product, our return conditions and refund procedure apply.

Refund Procedure

When a refund is approved:

  • Refunds will be processed to the original payment method where possible
  • Processing times may vary depending on your bank or payment provider (often 5–10 business days)
  • We will confirm once the refund has been initiated

We do not charge a fee for processing eligible refunds.

Contact Information

For questions about returns, refunds or cancellations, please contact us via the contact page at quorvexxsrozelon.ddd.

Last updated: